Thank you for shopping at Glow Trigger. We are committed to delivering your lighting products safely and efficiently, and this Shipping Policy is meant to give you a clear picture of exactly what happens between the moment you place an order and the moment it arrives at your door. If you have a question that isn’t covered here, our contact details are listed at the end of this page.
1. Order Processing, Handling Time
Processing Time: All orders are processed within 1–2 business days (Monday – Friday, excluding holidays). Processing includes verifying payment, confirming your shipping address, picking and packing your item(s), and preparing your order for handoff to the carrier. This processing window does not include the time your package spends in transit once it leaves our facility, which is covered separately in Section 3 below.
During particularly busy periods — such as major holidays or sitewide promotions — processing may occasionally run toward the higher end of this window simply due to order volume. If that happens, we’ll do our best to keep you updated, and your shipment confirmation email will always reflect the actual date your order left our facility.
Order Cut-Off Time: Orders placed before 5:00 PM EST (Eastern Standard Time) will begin processing the same business day. Orders placed after 5:00 PM EST will begin processing the following business day. Orders placed on weekends or holidays will begin processing on the next available business day, since our processing schedule follows standard business days only.
Order Changes and Cancellations: Because processing typically begins quickly, we can only accommodate order changes or cancellation requests if your order has not yet entered the shipping stage. If you need to change an address, adjust an item, or cancel an order, please contact us as soon as possible after placing it — the sooner you reach out, the better our chances of catching it in time.
2. Free Shipping
We’re pleased to offer free shipping on all orders within the United States — no minimum purchase required. There’s no shipping fee added at checkout, and no promo code needed; free shipping is automatically applied to every order, whether you’re purchasing a single night light or stocking up on multiple pieces for your home.
Free shipping applies to standard delivery via our chosen carrier as outlined in Section 3 below. We don’t currently offer expedited or upgraded shipping options, so all orders — regardless of size — ship using the same standard method and timeline.
3. Shipping Zones & Transit Times
We currently ship within the United States only, including all 50 states. We are not able to ship to addresses outside the United States at this time, but we’re always evaluating whether to expand our shipping coverage in the future.
Orders are shipped through trusted carriers such as USPS, UPS, and FedEx depending on the destination and availability. The specific carrier used for your order is selected based on your delivery address, package size, and what will get your package to you most reliably — you do not need to select a carrier yourself, as this is handled automatically at the time of shipment.
- Shipping Cost: Free on all orders within the United States
- Transit Time: 4–6 business days (Monday – Friday) once your package leaves our facility
- Estimated Delivery Time: 5–8 business days total (processing time + transit time), measured from the date your order is placed
To put that timeline in context: if you place an order on a Monday before the 5:00 PM EST cut-off, it typically begins processing that same day, ships within 1–2 business days, and arrives within roughly 5–8 business days of your original order date. Orders placed later in the week, over a weekend, or around a holiday may push these dates slightly later, since processing and transit both run on standard business days.
Note: Shipping times are estimates and may vary due to carrier delays, weather conditions, regional service disruptions, or peak holiday order volumes. While we do our best to package and ship your order promptly, transit times beyond our facility are ultimately set by the carrier and are outside our direct control.
4. Packaging
Every item is carefully packaged to help it arrive in the same condition it left our facility, including protective inner packaging suited to the fragility of the product — for example, our glass-globe and crystal-accent pieces receive additional cushioning compared to our more compact plug-in units. If you ever receive an item that appears to have shifted or been packaged inadequately, please let us know; we take that feedback seriously when reviewing our packaging standards.
5. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive an automated shipment confirmation email containing your tracking number and a link to the carrier’s tracking page. You can use this number to follow your package’s progress at any point between our facility and your door.
Tracking information typically takes 24–48 hours to update and become active on the carrier’s website after your shipment confirmation email is sent, so if tracking shows no movement right away, this is normal and should resolve within that window as the carrier scans the package into their system. If your tracking number still shows no activity after 48 hours, feel free to reach out to us and we’ll look into it on our end.
Please double-check your email’s spam or promotions folder if you don’t see a shipment confirmation within our stated processing window — occasionally automated emails are filtered there depending on your email provider’s settings.
6. Delivery Addresses & Restrictions
We ship to the following destinations within the United States:
- Residential addresses
- Business addresses
- P.O. Boxes
- APO/FPO/DPO military addresses
Please double-check your shipping address at checkout, as we are not able to reroute a package once it has been handed off to the carrier. If you notice an error shortly after placing your order, contact us right away and we’ll do our best to update it before your order ships — but once tracking shows the package has moved into the carrier’s network, any address correction has to go through the carrier directly, and success isn’t guaranteed.
If a package is returned to us as undeliverable due to an incomplete or incorrect address that wasn’t corrected in time, we will contact you to arrange reshipment. Depending on the circumstances, a reshipment may need to be treated as a new order.
7. Lost, Damaged, or Incorrect Items
Outbound Shipments: If an order is lost or damaged during transit, please contact us and we will review the issue and provide an appropriate resolution in accordance with our policies. We understand how frustrating it is to wait for a package that doesn’t arrive as expected, and we aim to resolve these situations as quickly as we can once we have the information we need from you.
Reporting Window: If your package arrives damaged, broken, or contains incorrect items, please contact us within 7 days of delivery at support@glowtrigger.store with your order number and clear photographic proof of the issue. Photos of both the product itself and the outer packaging it arrived in help us identify whether the damage happened in transit or during handling, and they let us process your report without back-and-forth delays.
Resolution: Once verified, we may provide a replacement, refund, or other appropriate resolution in accordance with our Return and Refund Policy. In most cases, we’re able to determine the right resolution shortly after reviewing your photos and order details.
Inbound (Return) Shipments: Customers are responsible for items lost or damaged while being returned to us for standard returns. We recommend using a trackable shipping method and retaining your receipt when sending a return, since this gives you proof of shipment and delivery in the unlikely event a returned package is lost or delayed in transit.
Marked as Delivered but Not Received: If carrier tracking shows your package as delivered but you’re unable to locate it, please check with household members, neighbors, and any secure delivery locations around your property first, as carriers sometimes mark packages delivered slightly before they’re physically dropped off. If it still hasn’t turned up within 48 hours, contact us and we’ll help you look into it with the carrier.
8. Contact Information
Business Name: Glow Trigger
Business Email: support@glowtrigger.store
Phone Number: +1 971 396 8452
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Business Address: 734 NE 4th St, Bend, OR 97701, USA
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