At Glow Trigger, customer satisfaction is important to us. We want you to feel confident buying from us, and we know that sometimes a product simply isn’t the right fit once it arrives. This policy explains exactly how returns, exchanges, and refunds work, what to expect at each step, and who to contact if you run into any trouble along the way.
1. Return Window
We accept returns within 30 days of delivery. The return window begins on the date your order is marked as delivered by the carrier, not the date you placed the order, so you have a full 30 days from the moment the product actually arrives at your door to decide whether it’s right for you.
If your 30-day window falls close to a weekend or holiday, please still reach out to us as soon as possible — we review return requests on a case-by-case basis and are generally happy to work with customers who contact us in good faith close to the deadline.
2. Return Method
To initiate a return, please contact us at support@glowtrigger.store within 30 days of delivery. In your email, please include your order number, the item(s) you’d like to return, and a brief note about the reason for the return — this helps us process your request faster and route it to the right next step.
Once we receive your request, we will review it and provide you with return instructions and the appropriate return shipping address. Please wait for this confirmation before sending anything back.
All returns must be sent by mail. Unauthorized returns sent without prior approval may not be accepted, since we won’t have a record of the request or know where to direct the package once it arrives at our fulfillment center. Reaching out first also lets us flag anything specific to your order — such as a promotional bundle or a replacement part — before the item is on its way back to us.
3. Item Condition Requirements
To be eligible for a return, items must be unused and returned in their original condition, including all original packaging, accessories, tags, protective cases, and cleaning cloths. For our night lights and sconces specifically, this means the fixture, any mounting hardware, and the original retail box should all be included in the return.
Items showing signs of wear, scratches, damage, or misuse may not qualify for a refund. If an item is returned in a condition that doesn’t meet these requirements, we will contact you to let you know before making a final decision, and in some cases we may offer a partial refund rather than a full one depending on the extent of the wear.
4. Return Shipping Fees
Customer Remorse: If you changed your mind, selected the wrong style, or no longer want the item, you are responsible for return shipping costs. Original shipping fees are non-refundable in this case, so the amount refunded will reflect the product price minus the original shipping charge, if one applied.
Damaged or Incorrect Items: If your item arrives damaged or incorrect, please contact us within 7 days of delivery with clear photos of the issue, including the product itself and, if relevant, the packaging it arrived in. Once verified, we will provide return assistance at no additional cost to you, and we’ll work with you directly on whether a replacement, exchange, or refund makes the most sense.
5. Restocking Fees
We do not charge restocking fees. Whatever refund amount you’re eligible for based on the item’s condition and the return shipping terms above is the amount you’ll receive — there’s no additional deduction simply for processing the return.
6. Refund Processing
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. This inspection typically happens shortly after the package arrives at our fulfillment center, and we’ll email you with the outcome either way so you’re not left wondering about the status of your return.
Approved refunds will be processed back to your original payment method within 10 business days. Please note that depending on your bank or card issuer, it may take a few additional business days for the refunded amount to appear on your statement after we’ve issued it on our end.
7. Exchanges
If you’d prefer a different style, finish, or product rather than a refund, let us know when you first reach out to support@glowtrigger.store. We’re happy to arrange an exchange where the eligible item is being returned in accordance with the condition requirements above, and we’ll walk you through any price difference between the original item and the replacement.
8. Non-Returnable Items
The following items may not be eligible for return:
- Used items
- Damaged items (unless the damage occurred in transit — see Section 4 above)
- Items missing original packaging or accessories
- Final sale items
If you’re unsure whether a specific item or order qualifies, the easiest path is to email us before sending anything back — we’re glad to check on your behalf.
9. Contact Information
Business Name: Glow Trigger
Business Email: support@glowtrigger.store
Phone Number: +1 971 396 8452
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Business Address: 734 NE 4th St, Bend, OR 97701, USA
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